This policy has been created to describe the circumstances when a refund will be issued by us, the process for claiming a refund against an order and our liabilities related to a transaction ending in a refund claim. By registering for any of our services, you have read and accepted all of the terms and conditions outlined in this refund policy. Eligibility for a refund If the client is dissatisfied with the outcome and has gone through the dispute resolution process, we do consider refund requests as per the following schedule which clearly lists the services and our refund policy. Delivery time If the project has not been taken up yet, a full refund is given In case of our failure to adhere to our delivery policy after the initial design style has been approved, we issue a partial refund in an amount corresponding to the work completed. After the project has been uploaded on the server, refund policy is null and void. Logo/ Brochure design Same as delivery time conditions Web programming Full refund if the project has not been taken up yet Partial refund will be issued as per the discretion of the service provider if the project has not been completed in tune with the delivery policy and contract. It will be in proportion to the work completed. Dedicated hiring Full refund if the project has not been taken up. Proportionate amount to the work that has been completed by the time the client cancels the order. Once the work has been started, the client is not liable for a refund for the days the resource has worked. The client is required to notify the Project Manager if he/she is not satisfied. Such a request at a later date shall not be entertained. Applicability of the Delivery Policy Timely payments: Any project shall not be considered void if the listed payments are not cleared Timely communication from the client: We are not bound by the refund policy, if the necessary information for successful completion of the project is not communicated to us in a timely manner. Completeness of information provided by the client: If proper and complete information is not furnished, we are not bound by our refund commitments or maintain the delivery. We will not make any compensation for the delay of delivery under any circumstances, unless explicitly a penalty clause is added. Limitation of liability Our liability is limited to the value of the portion of the project (which stands incomplete at any given point of time. We shall not be responsible for any losses arising out of delay in delivery. The liability to refund arises only once the project has been cancelled by the client and such cancellation has been communicated to us in writing. Processing of refunds Refund will be processed in 5 business days. They will be done by the same method of payment as original. If your refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].